Technology Stack & Adoption Measurement
Based on NorthRidge's environment and regulatory needs, Orion implemented the solution on AWS, leveraging Bedrock and AgentCore for policy enforcement, isolation, and observability.
The Only Metric That Matters
Success was measured using the only metric that mattered: adoption.
- QA teams used the agents daily
- Field note normalization replaced informal workarounds
- Exceptions reached experts faster and with better context
NorthRidge did not feel like it had "implemented AI." It felt like it had reclaimed relevance.