NorthRidge Survey Group
A fictional narrative following a nationwide land surveying firm as they navigate from unmanaged AI experimentation to governed adoption through the AI Outcomes methodology.
About This Story
NorthRidge Survey Group is a fictional 2,400-person land surveying firm operating across 23 states. Like many professional services firms, they find themselves caught between the promise of AI and the reality of scattered experimentation, unclear governance, and frustrated teams.
This narrative demonstrates how the Orion AI Outcomes methodology works in practice, following NorthRidge through each pillar from initial pitch to sustainable adoption.
Cast of Characters
NorthRidge Survey Group
Marcus Chen
CEO — Worried about competitive drift, board pressure for AI ROI
Lisa Tran
VP Technology — Sees shadow AI risk, needs governance framework
Sarah Williams
CFO — Skeptical of AI costs, needs clear ROI path
David Martinez
VP Operations — Feels daily pain, wants efficiency gains
Orion Innovation
Rachel Torres
Senior Account Executive — Initial outreach, relationship builder
Michael Santos
Solutions Architect — Delivered the pitch, leads delivery
Executive Narrative
How Orion was invited into NorthRidge Survey Group and the converging anxieties that drove the engagement.
The Orion AI Outcomes Pitch
How Orion reached NorthRidge, secured the meeting, and earned the right to proceed.
Pillar 1: Agent Value & Adoption
From anxiety to evidence-based prioritization. Defining where intelligence is worth applying.
Pillar 2: Data Readiness
Minimum Viable Data. Agent-specific data readiness, not enterprise transformation.
Pillar 3: AI Protection & Operational Trust
Governance designed around real workflows. Define what agents can and cannot do.
Pillar 4: AI Experience Design
Interaction models, not UI polish. Design how humans and agents work together.
Pillar 5: AI FinOps & Operational Economics
CFO-legible metrics. Translate outcomes into cost, efficiency, and value metrics with financial controls and observability.
Exit & Handoff: Documentation Package
Engineering-ready deliverables. Compile all pillar outputs into actionable documentation for implementation teams.
Technology Stack & Adoption Measurement
Implementation approach and the only metric that matters: adoption.